As much as we learn from our consumers and grow as a company, we still make production mistakes, and for those times our consumer service department is available when we do not meet consumer expectations.
Each box of tea has our corporate address, email address, and our toll free number, (888) 244-3569, so when our consumers want to contact us, there are many ways to do so. You can also reach us through the website.
Each month we sit down and look at each consumer complaint and identify where it occurred and then determine what we can do to eliminate them from happening again. We have reduced our issues but we need to hear from everyone if they are not satisfied with the product so we can make it even better.
Last year we made over 1 billion tea bags and had 772 consumer complaints, not bad but those 772 consumers were not happy so we still have room for improvement. Our goal is to make all our consumers happy and by listening to everyone we are taking steps to make that happen on and off line!
For me, leafing through a recently-released compendium of teas with many first-flush single-origin varieties is akin to salivating over those luscious photos of vegetables in a seed-seller’s catalogue: Each entry promising something new, summoning a hopeful if guarded belief in Nature and the growing conditions of my garden. What will the … Continue reading