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Help Center


Our Company

What is Prime Cuppa?


When will I expect to receive my package?

What mailing company do you send your packages through?

Is there a shipping cost?

Why isn’t the tracking link working once I receive an email confirmation on the order?

Can Prime Cuppa email me the tracking link to my order and inform me of its status location?

Shipping Issues

I still have not received my package, what do I do?

The tracking states it has been “Delivered” but have not received it yet. What do I do?

Post Office does not have my package. What do I do?

Prime Cuppa Orders and Addresses

Once I have placed my order through Prime Cuppa website, how do I know you have received it?

I have not received an email confirmation on my order after placing the order through Prime Cuppa?

Can I change my shipping address after placing my order?

Can I change the shipping address after USPS has processed and shipped my order out?

Can I cancel my order?

What if I accidentally placed two orders, can I cancel one and have the other be shipped to me?

Health, Effects, and Medical Information

What are the side effects of Prime Cuppa?

I have a medical question or medical issue.

Age and Under-Age Purchases

What the age limit for Prime Cuppa?

How old you have to be to order Prime Cuppa?

What if you’re under the age 13?

What if my daughter or son places an order using my debit or credit card and made payment without my consent?

Prepare the Tea

When do I drink the tea? Daily?

How do I make the tea?

Can I add flavor to the tea?

Does the tea contain caffeine?


Do I have to make an account with PayPal to purchase Prime Cuppa?

I have an issue or error on PayPal, what do I do?

International Shipping

Can Prime Cuppa ship international orders outside the US?

How long does it take for international orders arrive?

Is there an international shipping cost?


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